Implementation of Phone Systems for a Unified Communication Center
Phone Systems and Network Analysis for Optimal Business Performance

Organisational communications are dependent upon the architecture and implementation of business phone systems. The adoption of new or replacement phone systems requires operational insight on communications, infrastructure, budget, and organisational behavior.

Phone systems are no longer the mere means of a call-in call-out relationship. Today's choices for organisational telephone systems include not only call-waiting, forwarding and remote answering services; they include a comprehensive manifestation of voice, video, text, data storage and Internet applications. Technology does not let the phone systems of the past optimise the business performance standards that are necessary to survive in the business world of today. To succeed in the current business environment, organisations must plan the implementation of business phone systems as unified communication centers.

Although voice-communication is a given requirement, business phone systems must also be implemented based on the additional productivity that can be realized by real-time exchanges of text, data, video, graphics, gps and access to Internet applications. A retail organisation can benefit from a simultaneously networked buyer-supplier voice exchange, buyer-accounting data exchange, and supplier-buyer image exchange with buyer access to Internet applications to research data instantly.

 A manufacturing organisation can benefit from a simultaneously networked executive office and plant floor manager voice and video capabilities that can be conferenced in to supply management. Engineering-inspection-production three-way voice and graphics networking will result in less scrapped parts, higher customer satisfaction and reduced mechanical errors. Buyers can immediately be contacted with any questions or approvals. Plant floor managers and mechanical repair engineers can quickly communicate non-working or damaged equipment with voice and images. Buying and receiving can communicate to the warehouse about any discrepancies or needed confirmations. In the manufacturing environment, telephone systems contribute exceptionally well to productivity and profits because it immediately reduces the need for excessive and unnecessary walking over the expansive warehouse and manufacturing plant.

Communication patterns and relationship and information exchange are not the only considerations when implementing business telephone systems. Budget, accounting and hardware are of course necessary aspects of the analysis, but it is often forgotten that staff behavior towards the phone systems should also be analyzed and considered before implementation.

An old-timer with a grudge towards technology will likely need an easy-to-use interface and require time to become fully acclimated to its proficient use. A 20-something may dismiss the same equipment, but react and adapt quickly and favorably to a hi-tech gadget with unlimited potential. Phone systems can include hardware and software that is adaptable to individual users. A unified communication center is not a mass collection of identical phones implemented throughout an organisation, it is a carefully analyzed network that is an operational center for information exchange - optimised for individual use and business performance.

Phone systems for business have matured into a technology that business performance depends on. Indepth analysis of communication, information exchange, budget and hardware considerations and organisational behavior before full implementation of business phone systems will increase the ease of adoption and the speed of productivity. Optimal business performance will be the obvious result.

<< Back to Documentation

Check out our services: