Are Your Phone Systems Increasing Business Productivity?
Evaluate Performance of Phone Systems for Information Exchange

Productivity calls in the profits, decisions distribute them. Business phone systems that are networked for organisational unity and information exchange facilitates the productivity levels that ring in the profits from well-advised decision-making.

Phone systems are too often underestimated as having no more potential than to facilitate calls in and out of the office. Voice over Internet technology and the Internet itself have proven that the potential and magnitude of communication services is virtually unlimited (subject to budget constraints of course). Phone systems are undergoing radical changes. Voice and data transmission technologies are rapidly changing and improving. Voice and data are converging as one. Your business will be left behind if your phone systems are not fully evaluated for business productivity and organisational unity.

In order for business phone systems to truly become unified communication centers the organisation must first have insight on communication patterns and relationships in every facet of the business. "Unified" is not synonymous to inter-office, although inter-office communications are certainly a significant aspect and necessity to the communications networking - and examining office communications for patterns and relationships is a good place to start.

Accounting-accounting will have a relationship, accounting-engineering, accounting sales, accounting-executive, accounting-purchasing; and so on and so forth. To be "unified" all internal-external communications must be examined as well. Clients, customers, buyers, suppliers, providers, assistance, repair, utilities, transportation, logistics, traveling, scheduling, off-site employees and emergency communications need to be examined for escapes from efficiency. Access to the phone, need for mobility, ease of use, difficulties, frequency, integration, and the number of easily accessible functions should all be examined.

The ability to identify room for improvement is largely dependent on the knowledge of technological capabilities, advancements and forecasts that the designated phone system analyst holds. A phone system analyst who does not know what a GPS system is will not realize that a mobile GPS system implemented within the organisation's phone system can significantly improve the administrative duties of a small sales force and the logistical considerations of a massive fleet of commercial vehicles. (Suffice it to say, a phone analyst who is not familiar with GPS should be quickly dismissed.)

Voice and data are integrated today to be able to perform a multitude of functions. Organisational communication begins because there is a need to exchange information. Business phone systems can of course exchange words, but they can also exchange spreadsheets, blueprints, videos of construction sites, and products. Phone conferences are no longer voice-only - they are voice and video in real time. Scheduling and traveling arrangements can be determined and made instantly.

The speed and accuracy of communication and information exchange determines the speed and accuracy of decision-making. Decisions determine business performance, and business performance determines profit. Data-enabled phone systems are the central starting point that networks information, decisions, performance and profits. If your current phone system is not providing the information exchanges that technology today has made possible, than your business is failing to thrive at its potential.

Phone systems need to be examined on levels that go far beyond just the hardware needed for voice communication. Phone systems are internal operation centers that produce the decisions that make the profits. Evaluate your business phone systems, and examine them for business productivity and organisational unity. Your decision to deploy an improved phone system will be a decision to help make your company a greater success.

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