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Features and Licenses

Your MobileOffice HostedPBX has two classes of license available, Office or Call Centre Agent.
Office licenses are priced at $17.50 per month and Call Centre Agent licenses are $22.50 per month per user. The license fee covers; system access, untimed local/national calls, VOIP telephone line, direct dial number and full remote support.
License fees are billed monthly so if your staff numbers change you can upgrade or downgrade easily from the start of the next billing month. Unsure what you need? No problem, that's where our 23 years of experience comes in. Call or email us and we will help you design a cost effective, well featured MobileOffice HostedPBX for your business.

Features

ACD*	Allows calls to be queued for an agent or group of agents. Greeting and waiting messages are provided along with music on hold and the ability for callers to dial out and leave a voicemail message or speak to someone else. Supervisors are able to monitor the Groups realtime and access historical reports showing agent performance, abandoned calls etc.
Any Call Answer	Ability to answer calls from any phone
Automated Attendant	Can be programmed to answer your calls immediately or after a certain number of rings. Callers are greeted with a customised message and offered the opportunity to dial departments, direct to staff or wait for reception.
Busy Lamp Fields	Keys on your phone programmed to show the status of other extensions and allow one touch intercom
Call Forwarding, (all, busy, no answer)	Automatic diversion to voicemail or another number immediately or when busy or unable to answer
Calling Line ID Presentation	See the number of the calling party
Direct Dialing to each extension	Each phone has its own telephone number allowing callers to dial directly
Directory	TP300 Handsets allow you to store up to 200 Contacts with Alpha Numeric Search
External Transfer/Forwarding	Transfer or Forward your calls to any external number (including a mobile phone). Call Charges apply
History	View, save or redial numbers that called or have been called.
Hold	Allows a call to be placed on hold. Callers hear music while waiting.
Intercom	Calls between HostedPBX users are free no matter where your staff are located (data charges may apply)
Multiple Lines	The TP300 Handset allows you to have up to 6 different numbers on your phone so you can make and receive calls on different lines.
Music On Hold	Prerecorded Music On Hold comes standard. Should you wish to upload your own recordings contact us for information about pricing and supported formats.
Night Service	Activated automatically based upon time of day or manually via a key on your phone night service reroutes your calls and changes user permissions.
PAC	PC Attendant Console designed for Windows and iPhone to allow you to monitor your handset, other users and access the directory
Paging	Allows you to page through the speaker of one or more phones simultaneously
Park	Call Park allows you to place a call into a Parking Bay so other extensions can pick it up. While waiting callers hear Music.
Portability	You can connect to your system from almost any broadband internet service. So take your handset home, to a hotel or load a softphone onto your PC and your extension travels with you.
Simultaneous Ring	Allows your mobile phone to ring whenever a call is received at your deskphone. Ringing can be immediate or on delay with day/time scheduling.
Speed Dial	Provides fast access to frequently dialled numbers.
Transfer	Transfer calls either with or without announcement
Voicemail Dial Out	When callers reach your voicemail you can give them the option to Dial 0 to be connected to any other preprogrammed number.
Voicemail to Email	All phone users have voicemail but it is also possible to receive your messages as a wav file via email. This allows you to replay, store and forward the message. You can even play it back off your iPhone or other mobile Smart Phone.
Web Based Handset Administration	Allows you to make changes to your handsets via a Web Browser (Directory, Keys, Ring Tones etc)